At Limahari.com, we want to ensure your utmost satisfaction with every purchase you make from our website. We strive to provide high-quality products and excellent customer service. However, we understand that sometimes issues may arise, and you may need to request a refund or return. This Refund and Return Policy outlines the guidelines and procedures for such instances. By making a purchase on Limahari.com, you agree to comply with the terms set forth below:

1. Refund Policy:

1.1 Eligibility for Refunds:

• We offer refunds on products that are damaged, defective, or not as described.
• Refunds may also be issued for orders that are cancelled before they are shipped.

1.2 Non-Refundable Items:

• Certain products, such as digital downloads, gift cards, and personalized items, are non-refundable.

1.3 Initiating a Refund:

• To request a refund, contact our customer support team within 14 days from the date of delivery.
• Provide a detailed explanation of the reason for the refund request, along with any supporting evidence, such as images of the damaged product.

1.4 Refund Process:

• Once your refund request is approved, we will initiate the refund to your original payment method within 7 business days.
• Please note that the processing time for refunds may vary depending on your payment provider.

1.5 Returned Shipping Costs:

• If you are requested to return the product, we will provide a prepaid shipping label for the return.
• In case of a refund due to a cancelled order or an error on our part, we will cover the return shipping costs.

2. Return Policy:

2.1 Eligibility for Returns:

• You may request a return for products that are damaged, defective, or not as described.
• Returns may also be accepted for orders that are cancelled before they are shipped.

2.2 Non-Returnable Items:

• Certain products, such as perishable goods, intimate or sanitary goods, and hazardous materials, cannot be returned.

2.3 Initiating a Return:

• To request a return, contact our customer support team within 14 days from the date of delivery.
• Provide a detailed explanation of the reason for the return request, along with any supporting evidence, such as images of the damaged product.

2.4 Return Process:

• Once your return request is approved, we will provide you with a prepaid shipping label for the return.
• Pack the product securely and use the provided shipping label to send it back to us.

2.5 Refunds for Returns:

• If your return is approved and received, we will initiate a refund to your original payment method within 7 business days.
• Please note that the processing time for refunds may vary depending on your payment provider.

3. Exchange Policy:

3.1 Eligibility for Exchanges:

• We accept exchanges for products that are damaged, defective, or not as described.

3.2 Non-Exchangeable Items:

• Certain products, such as personalized items, cannot be exchanged.

3.3 Initiating an Exchange:

• To request an exchange, contact our customer support team within 14 days from the date of delivery.
• Provide a detailed explanation of the reason for the exchange request, along with any supporting evidence, such as images of the damaged product.

3.4 Exchange Process:

• Once your exchange request is approved, we will provide you with a prepaid shipping label for the return.
• Pack the product securely and use the provided shipping label to send it back to us.
• After we receive the returned item, we will ship the replacement product to you.

4. Contact Information:

If you have any questions or concerns about our Refund and Return Policy, please don’t hesitate to contact our customer support team at support@limahari.com.

Note: Limahari.com reserves the right to modify or update this Refund and Return Policy at any time without prior notice. It is recommended to review this policy periodically for any changes.